Simply put, Ancol is an independent, family owned company specialising in the supply of pet accessories for dogs, cats and small animals.
From our West Midlands base in Walsall we've been developing both functional and luxurious products for discerning pet owners for almost 40 years, using our unrivalled experience, passion and knowledge to become the market leader in pet accessories.
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Shipping & Returns
Delivery to UK Mainland addresses:
Orders up to 1kg: from £3.50
Orders between 1kg and 2kg: from £6.50
Orders between 2kg and 25kg: £9 per 25kg, first 25kg FREE for orders over £100
FREE Shipping on all orders totalling over £150 excluding baths and electric / hydraulic tables (UK Mainland Only)
Delivery to Europe, Overseas and outwith UK Mainland:
Where possible shipping costs will be quoted online, as shipping rates can fluctuate we may on occasion contact you to amend shipping charges before dispatch.
VAT is not normally charged for orders being delivered outwith the UK, however, please be aware that import duties and relevent taxes may need to be paid when this arrives in the destination country.
Please contact us for further information.
Orders for Collection:
We are happy to accept orders for collection by your own courier service.
We aim to dispatch your order the same or following working day. The delivery method will be dependent on order size/weight and will be by Royal Mail, or Courier. Note: Orders sent Recorded Delivery or via courier will require a signature on delivery.
Returns, Damages, Shortfalls and Replacements
All goods must be inspected on delivery. Occasionally goods may be lost/damaged in transit and we will send a replacement order if this occurs. In all cases we must be informed of loss/damage within 48 hours of receipt or order date, otherwise no claim can be made or replacement sent.
In the unlikely event that there is a shortfall or error with your order, please call us as soon as possible and within 48 hours of receiving the goods.
You have the right to cancel within your order within seven days of of ordering, or seven days of receipt of the goods (whichever is the longer). If you do decide to cancel you order, we will refund the full purchase price including postage providing the goods are returned unopened/unused within 14 days of receipt. Return postage/shipping for cancelled orders will be at your expense.
If you have ordered the incorrect goods in error, we will replace them providing they are returned unopened/unused to us within 14 days of receipt. Please note that this will incur a return delivery charge. This does not affect your statutory rights as a consumer.
Please ensure that all returns provide your contact details and a short note explaining the reason. Please ensure that a reason is given even if you have discussed this with us by phone.
Return address is:
Unit 1 Bothwell Road
Castlehill Industrial Estate